The Rundle and Dorey Scotland Complaints Procedure
Here at Rundle and Dorey, we work hard to ensure our customers are 100% satisfied with our services. With over 20 years’ experience in the conservatory insulation industry, we are experts at providing quality installations for all our customers, no matter the size, shape, or design of their conservatory.
Dedicated to what we do and with a passion for hard work, we provide high-quality services and fantastic value for money throughout Scotland. However, on the rare occasion we receive a customer complaint, we want to rectify the problem as quickly as possible. So, if you have a complaint, we’ve outline our official complaints procedure below.
Contact Us If You have a Complaint Today
Despite the very best efforts of our professional teams, things can go wrong and our customers may be left unsatisfied with the service we’ve provided. If this happens, we would ask that our customers follow our complaints procedure and contact us as soon as possible.
If you would like to make a complaint, please call us on 01945 479297 or send us an email to firstname.lastname@example.org. We would also ask that you take the time describing the problem in detail and, if possible, attaching a photo so that we can see the issue for ourselves before deploying the relevant member of staff to you in order to fix the problem.
We Provide a Company Guarantee
Here at Rundle and Dorey, we are proud to provide a quality guarantee for all of our customers, ensuring that any work we carry out will be completed to the very highest standard. If any fault develops in the work we’ve carried out or there is a problem with our workmanship within 10 years of installation, we will happily return to the customer and correct it completely and for free!
At Rundle and Dorey, full customer satisfaction is incredibly important to us and that’s why, once we’ve received a customer complaint, we will send a member of our team from the correct department, to rectify the problem as soon as possible.
Contact Us with Any Complaints
So, if you have a complaint, please follow our complaint procedure so that we can rectify any problems as soon as possible.